For barbershops and day spas
Google review replies for barbershops, and you stay in control
ReplyDaily drafts replies to your shop's Google reviews in your voice through the Google Business Profile integration. We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval. Running a day spa? The same setup works for you (see the Day spas section).
Billing starts the day you sign up. You can cancel anytime from your billing portal.
Founding offer
$49/month for the first 100 customers
We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
$49/month for 1 location, billed monthly starting at signup. Your price stays $49 for as long as your subscription stays active. If you cancel, it ends. Extra locations are $39/month each for founders. After the first 100 customers, Starter is $79/month per location.
What happens to each new review
| Review | What ReplyDaily does |
|---|---|
| Any new Google review | Drafts a reply in your shop's voice. |
| 1–2★ review | Holds the draft for your approval. Approve it, edit it or write your own. Nothing posts for a 1–2★ review until you approve it. |
| 3–5★ review | The reply posts daily through the Google Business Profile integration. |
| 1–2★ review | The draft waits in your portal for your approval. |
How it works
- Connect your Google Business Profile. Sign in with the Google account that manages your shop's listing. The access ReplyDaily uses is listed on our security page.
- Set your voice. Choose a tone and a sign-off, and list topics replies should avoid (for example: discounts, free services, staff surnames).
- Review your workflow. ReplyDaily checks for new reviews daily. We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
How to reply to the reviews barbershops get most
These guidelines apply whether you reply by hand or approve drafts from ReplyDaily. The examples are illustrative, not real clients.
A cut that didn't match the request.
Own it as the shop, don't argue about photos or instructions in public, and don't blame the barber by name. Move the fix offline.
★★ "Asked to keep the top long and it came out way shorter."
"We're sorry the cut didn't match what you asked for. We'd like to hear what happened and make the next visit right. Please call the shop at [number]. — [Name], Owner"
Long walk-in waits.
Acknowledge the wait plainly. Skip excuses about how busy Saturday was.
★★ "Told 20 minutes, waited over an hour with no update."
"You should have had an accurate wait time and an update when it changed. I'm sorry we didn't give you either. Please reach me at [email] so I can hear more. — [Name]"
Praise for a barber.
Name the barber back and mirror one detail so it doesn't read like a template.
★★★★★ "[Barber] nailed the fade and the beard line-up."
"Thank you! We'll make sure [Barber] sees this. Glad the fade and line-up came out right. See you next time. — The team at [Shop]"
Price complaints.
Thank them, point to posted prices, and invite a direct conversation. Don't reveal what a client paid.
Cuts, nicks or hygiene concerns.
A person should handle these. Keep the public reply short, don't debate details, and ask the client to contact you directly. 1–2★ replies wait in your portal for your approval.
Don't offer free cuts or discounts in a public reply. Google advises keeping replies "conversational, not promotional," and prohibits offering incentives for posting, changing or removing reviews (Google's guidance). If you want to make something right, do it privately, and never tie it to the review.
Day spas
Day spas get the same setup: We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
- Thank the specific treatment a guest mentions (a massage, a facial) without repeating personal details from their visit.
- Keep health details out of public replies. If a review mentions a skin reaction, pain or an injury, a person should reply, keep it short and ask the guest to contact you directly. We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
- Booking and wait complaints follow the same rule as the shop floor: acknowledge, don't argue, move it offline.
Offering medical or injectable treatments? See ReplyDaily for med spas.
Fake or competitor reviews: report them, don't argue
Only Google can remove a review. If a review breaks Google's policies, report it from your Business Profile (how to report a review). Keep any public reply short and calm, and don't accuse the reviewer.
Is ReplyDaily right for your shop?
ReplyDaily fits shops and spas with a Google Business Profile that get new reviews and want replies in their own voice, without writing each one. It isn't for you if you need replies on Yelp or other sites today (Google is the only live integration; Yelp is planned), or if you need a person to approve every reply. ReplyDaily doesn't remove reviews and can't change what Google shows.
Common questions
Does anything post without my approval?
We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
What happens with a 1–2★ review?
ReplyDaily drafts a reply and holds it for your approval. You can approve it, edit it or write your own. Nothing posts for a 1–2★ review until you approve it.
Will replies offer discounts or free services?
They shouldn't. Add discounts and free services to your voice settings' topics to avoid, and check drafts in your portal. 1–2★ replies wait in your portal for your approval. Google advises against offering deals or promotions in replies.
How much does it cost?
$49/month for the first 100 customers, for 1 location. The price stays $49 for as long as your subscription stays active, and it ends if you cancel. Extra locations are $39/month each for founders. After the first 100 customers, Starter is $79/month per location.
When does billing start?
Billing starts the day you sign up. You can cancel anytime from your billing portal.
Does ReplyDaily work with Yelp?
Not yet. Google, through the Google Business Profile integration, is the only live integration. Yelp is planned.
Can ReplyDaily remove fake reviews?
No. Only Google can remove a review. You can report reviews that break Google's policies from your Business Profile.
Google review replies for your shop, and you stay in control
We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
ReplyDaily connects through the Google Business Profile integration. Google doesn't endorse ReplyDaily.