Google review replies for dental practices, with 1–2★ always held for your approval

What ReplyDaily does for your practice's Google reviews

1. Drafts replies in your practice's voice. Set your tone, sign-off and topics to avoid once. ReplyDaily uses them for every draft.
2. Holds the hard ones for you. 1–2★ replies always wait for your approval. You can edit the draft, or write your own, before anything is published.
3. Replies to every 3–5★ review. We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.

Keep replies general: no patient details

A public reply should never confirm that someone is a patient or mention their treatment, even when the reviewer brings it up.

Set your brand voice so replies avoid patient details, and review replies in your portal. We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.

Good: "Thank you for taking the time to share this. We'd like to hear more. Please call our office at [phone] and ask for [office manager]."

Avoid: "We're sorry your crown appointment ran late, [name]."

ReplyDaily doesn't provide legal advice. Ask your practice's privacy or compliance lead to review your reply approach. For more, read How dental practices can reply to Google reviews without sharing patient information.

How it works

1. Connect your Google Business Profile. Sign in with the Google account that manages your practice's listing. The access ReplyDaily uses is listed on our security page.
2. Set your practice's voice. Choose a tone, a sign-off and anything replies should avoid.
3. Review and approve. Drafts arrive for your new reviews. Approve, edit or rewrite them. We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.

Is ReplyDaily the right fit for your practice?

• Good fit: your practice gets new Google reviews every week, replies fall behind, and you want someone to draft them while you keep control.
• Probably not a fit: you get a few reviews a month and replying by hand takes minutes, or you need replies on review sites other than Google today. Google is the only live integration. Yelp is planned, not live.

Common questions