For property management
Google review replies for every property you manage
Each community you manage has its own Google Business Profile, and each one collects reviews from residents, homeowners and prospects. ReplyDaily writes a reply to every one of them in your company's voice, property by property, so no profile sits there with a wall of unanswered reviews.
We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
$49/month for your first location. Extra locations $39/month each. Cancel anytime.
Works with Google Business Profile · Over 600 Google reviews answered
The problem with 40 properties and 40 review inboxes
A property management company doesn't have one Google profile. It has one per community, per building, sometimes per HOA. Reviews land on each one at random: a thank-you for the maintenance tech on Tuesday, a parking complaint on Friday night, a five-star with no words at all.
Community managers are busy with the work the reviews are about. Marketing teams can't log in to dozens of profiles every week. So replies end up uneven: one property answers everything, the one across town hasn't replied since spring.
ReplyDaily fixes the one job of replying. Every review on every profile gets an answer that sounds like your company.
How it works for a portfolio
- Connect your Google Business Profiles. Add each property you want covered.
- Set your company voice once. Company tone, sign-off, topics to stay away from. Replies are written in each property's name and voice.
- Replies go out on every 3–5★ review. Thanks, specifics, and a warm close, written for that review.
- 1–2★ replies wait for you. The hard ones are drafted and held in your portal. You or the right community manager approves, edits, or rewrites before anything is published.
Running many profiles? See how ReplyDaily handles multi-location review management, or read about Google review automation.
Your team approves the hard ones
The 1–2★ reviews are where a public reply can go wrong: a maintenance complaint that's still open, a deposit dispute, a claim your legal team should see first. Those replies never publish on their own. They wait in your portal so the person who knows the situation can approve, edit or write their own.
That gives operations leaders a simple rule to hand every community: the easy ones are handled, the hard ones come to us.
Privacy is built into every reply
Public replies are read by every prospect who looks at the property. ReplyDaily is set up for property management from the first reply:
- Replies are written to avoid confirming that someone lives or lived at the property.
- Replies are written to avoid mentioning a lease, unit number, balance, deposit amount, or any resident's personal details.
- Replies are written to avoid describing or referring to anyone's family status, religion, disability, race, color, national origin, sex, or age.
- When something needs a real conversation, the reply invites the person to contact the office directly.
Sample replies
These show how ReplyDaily answers common property reviews. Names and properties are made up.
1★ — Maintenance delay (held for your approval)
"Put in a request for my AC three weeks ago. Still broken. Nobody calls back. Worst management company I've dealt with."
Drafted reply (waiting in your portal for approval):
We're sorry to hear about this. Three weeks without working air conditioning sounds miserable, and we understand how frustrating it is to wait to hear back. We'd like to help. Please call the Riverside office at (555) 010-2200 or email riverside@examplepm.com so our community manager can look into this with you directly. — The Riverside Commons Team
2★ — Noise complaint (held for your approval)
"Love the location but the noise at night is unreal. Complained twice and nothing changed."
Drafted reply (waiting in your portal for approval):
Thanks for telling us, and I'm glad the location works for you. Ongoing noise at night wears anyone down, and you should feel heard when you raise it. We can't talk through specifics here, but we'd like to follow up properly. Please contact our office at (555) 010-3300 or office@examplepm.com so our manager can talk it over with you. — The Maple Court Team
5★ — Great leasing agent
"Jasmine in the leasing office was amazing. Answered every question, gave a great tour, and followed up exactly when she said she would."
Reply (published):
Thank you so much for this! Jasmine will be thrilled to hear it. Clear answers and following up when she says she will is exactly how she works, and we're glad it made your visit easy. We'll make sure the whole office sees your kind words. — The Parkview Team
2★ — Move-out deposit complaint (held for your approval)
"Left the place spotless and they still kept most of my deposit. Total scam."
Drafted reply (waiting in your portal for approval):
We're sorry this left you frustrated. Move-out charges should always be clear and explained, and we want to hear your concerns. We don't discuss account details in a public reply, but our office team is glad to go over this with you directly. Please email accounts@examplepm.com or call (555) 010-4400 and we'll set up a time to talk. — Example Property Management
5★ — No text
★★★★★ (no written review)
Reply (published):
Thank you for the five stars! We really appreciate you taking a moment to share it. — The Oak Hollow Team
Want more examples? See our Google review response examples.
Pricing that scales one property at a time
$49/month for your first location. Extra locations $39/month each. Cancel anytime.
Every property you add is $39/month. Here's what common portfolio sizes look like:
| Properties | Math | Monthly total |
|---|---|---|
| 1 | $49 | $49/month |
| 5 | $49 + 4 × $39 | $205/month |
| 10 | $49 + 9 × $39 | $400/month |
| 20 | $49 + 19 × $39 | $790/month |
| 50 | $49 + 49 × $39 | $1,960/month |
No annual contract. Add more locations at $39/month each. Cancel anytime. See full pricing
Built for the people who run the portfolio
- Owners: one monthly line item per property, and every Google profile looks cared for.
- VPs of operations: a single rule for every community. Easy reviews get handled; hard ones come to the right person for approval.
- Marketing directors: one voice across the portfolio, with replies written in each property's name.
- HOA and community-association managers: replies that stay neutral and courteous with homeowners, and are written to avoid discussing anyone's account in public.
FAQ
Does each property need its own location?
Yes. Each property or community with its own Google Business Profile counts as one location. Your first location is $49/month and each extra location is $39/month.
What happens with 1–2★ reviews?
They never publish on their own. ReplyDaily drafts a reply and holds it in your portal. You or your team approves, edits, or writes your own before anything goes live.
What happens with 3–5★ reviews?
We reply to every 3–5★ review in your company's voice, with details from the review itself.
Will replies ever mention a resident's lease, unit or balance?
No. Replies are written to avoid confirming that someone lives at a property and to avoid mentioning a lease, unit number, balance, deposit amount, or personal details. When a conversation is needed, the reply points the person to your office.
Can each property have its own voice?
Yes. Replies are written in each property's name and voice.
Do you work with HOA and community-association managers?
Yes. If the association or the management company has a Google Business Profile, ReplyDaily can reply to its reviews with the same privacy rules.
Is there a contract?
No. $49/month for your first location. Extra locations $39/month each. Cancel anytime.
Every property, every review, answered in your voice.
We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
$49/month for your first location. Extra locations $39/month each. Cancel anytime.