For salons
Google review replies for salons, and you stay in control
ReplyDaily drafts replies to your salon's Google reviews in your voice through the Google Business Profile integration. We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
Billing starts the day you sign up. You can cancel anytime from your billing portal.
Pricing
$49/month for your first location
We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
$49/month for your first location. Extra locations $39/month each. Cancel anytime. Billing starts the day you sign up.
What happens to each new review
| Review | What ReplyDaily does |
|---|---|
| Any new Google review | Drafts a reply in your salon's voice. |
| 1–2★ review | Holds the draft for your approval. Approve it, edit it or write your own. Nothing posts for a 1–2★ review until you approve it. |
| 3–5★ review | The reply posts daily through the Google Business Profile integration. |
| 1–2★ review | The draft waits in your portal for your approval. |
How it works
- Connect your Google Business Profile. Sign in with the Google account that manages your salon's listing. The access ReplyDaily uses is listed on our security page.
- Set your voice. Choose a tone and a sign-off, and list topics replies should avoid (for example: discounts, free services, staff surnames).
- Review your workflow. ReplyDaily checks for new reviews daily. We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
How to reply to the reviews salons get most
These guidelines apply whether you reply by hand or approve drafts from ReplyDaily. The examples are illustrative, not real clients.
Color or cut that didn't turn out as expected.
Acknowledge it, don't debate the consultation in public, and keep stylist names out of complaints. Move the fix offline.
★★ "Asked for a soft balayage and it came out brassy."
"We're sorry the color wasn't what you were hoping for. We'd like to hear more and talk through next steps. Please call the salon at [number]. — [Name], Owner"
Running late or double-booked.
Acknowledge the lost time plainly, without excuses.
★★ "My appointment started 30 minutes late."
"I'm sorry we kept you waiting. Your time matters, and that's not the experience we want. Please reach me at [email] so I can hear more. — [Name]"
Praise for a stylist.
Name the stylist back and mirror one detail.
★★★★★ "[Stylist] gave me the best cut I've had in years."
"Thank you! We'll make sure [Stylist] sees this. So glad you love the cut. — The team at [Salon]"
Price or add-on surprises.
Thank them, explain how pricing works if it helps, and invite a direct conversation. Don't reveal what a client paid.
Reactions or scalp irritation.
A person should handle these. Keep the public reply short, don't debate details, and ask the client to contact you directly. 1–2★ replies wait in your portal for your approval.
Don't offer free services or discounts in a public reply. Google advises keeping replies "conversational, not promotional," and prohibits offering incentives for posting, changing or removing reviews (Google's guidance). Make things right privately, never tied to the review.
Fake or competitor reviews: report them, don't argue
Only Google can remove a review. If a review breaks Google's policies, report it from your Business Profile (how to report a review). Keep any public reply short and calm, and don't accuse the reviewer.
Is ReplyDaily right for your salon?
ReplyDaily fits salons with a Google Business Profile that get new reviews and want replies in their own voice, without writing each one. It isn't for you if you need replies on Yelp or other sites today (Google is the only live integration; Yelp is planned), or if you need a person to approve every reply. ReplyDaily doesn't remove reviews and can't change what Google shows.
Common questions
Does anything post without my approval?
We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
What happens with a 1–2★ review?
ReplyDaily drafts a reply and holds it for your approval. You can approve it, edit it or write your own. Nothing posts for a 1–2★ review until you approve it.
Will replies offer discounts or free services?
They shouldn't. Add discounts and free services to your voice settings' topics to avoid, and check drafts in your portal. 1–2★ replies wait in your portal for your approval. Google advises against offering deals or promotions in replies.
How much does it cost?
$49/month for your first location. Extra locations $39/month each. Cancel anytime.
When does billing start?
Billing starts the day you sign up. You can cancel anytime from your billing portal.
Does ReplyDaily work with Yelp?
Not yet. Google, through the Google Business Profile integration, is the only live integration. Yelp is planned.
Can ReplyDaily remove fake reviews?
No. Only Google can remove a review. You can report reviews that break Google's policies from your Business Profile.
Google review replies for your salon, and you stay in control
We reply to every 3–5★ review. 1–2★ replies wait in your portal for your approval.
ReplyDaily connects through the Google Business Profile integration. Google doesn't endorse ReplyDaily.